How to Fix EA Account is Invalid Error

Author: Robert Moore


Filed Under: Guides

Published On: August 15, 2020

In recent weeks, EA has been quite busy deactivating accounts due to suspicious activity, and a lot of people are complaining that they can’t log into their EA account on PC, Xbox, or PS4. This suspicious activity could be multiple failed logins, failed attempts to change a password, or the like. Fortunately, the fix is quite simple.

How to Fix EA Account is Invalid Error

If you’re getting the Account is Invalid Error, it means that EA has locked down your account to protect it and your personal information. To fix this error and get back to your online games, all you need to do is reset your EA account password. To do this, head over to EA’s password reset form and type in your Email or EA Id, complete the captcha protection form below it, and then click submit. You should receive an e-mail within a few minutes with a link to reset your password.

When you do reset your password, be sure to choose something that can’t be guessed. A combination of uppercase letters, lowercase letters, symbols, and numbers is recommended, and if you really want to protect your account make sure to use at least 12 characters. It’s also important that it’s not a password that you’ve used elsewhere. Remember, you only have to type in the password once and your game client or console will save it, so the effort to type in a long, multi-character password is a small price to pay for security.

Resetting My EA Account Password Didn’t Work

It’s not likely, but sometimes resetting your EA Account password. If you’re one of the unlucky few, EA asks that you wait 90 minutes and then try to reset your password again. In 99-percent of cases, this will resolve the issue and you’ll be able to log in and play once again.

What If I Don’t Have Access to the E-mail associated with my EA Account?

If you’re one of the few that have quit using the e-mail that you used to sign up for your EA account, or if that has been compromised as well, you need to fill out EA’s special webform. If you fill in the required information, EA will reach out to you and help you recover your account. It would also be a good idea to make sure you keep your e-mail address updated in the future.  

How To Find EA Account E-Mail Address

If you can’t remember what e-mail address you used to sign up for your e-mail account, EA has a breakdown of how to find it on PC and for each EA game available on Xbox One and PS4. Check out this page

if you need help in figuring out which e-mail address you used.

If All Else Fails, Contact EA’s Help Desk

If you’ve done all that we’ve described above, but still can’t access your account, then it’s time to contact EA directly and get in touch with one of its help desk agents. There are two ways to do this.

Contact EA Via Help.EA.Com

First, you can head over to Ea Help’s Contact Page and perform the following steps:

  • Click on the game you’re attempting to log in with
  • Choose which platform you’re playing on (Steam, PS4, Xbox One, or Origin)
  • Choose “Technical Support” from the list of topics
  • Choose “Connectivity” from the list of issues
  • Press the “Select Contact Option” button
  • When the page loads, Click the link above the log-in area that says “Get Help from an advisor without logging in”
  • Fill out the form and follow the prompts to finally get assistance

Contact EA via Twitter

Twitter is probably the fastest way to get in touch with an EA agent. To contact EA Help on twitter, head over to the official @EAHelp twitter page. At the top, just to the right of the EAHelp logo and just below the banner, click on the blue envelope (It’s right next to the “Follow” button). Leave a detailed message that includes the following information:

  • You individual problem (EA Account Invalid)
  • The original e-mail address for your EA account
  • Any and all user names tied to your profile
  • The invoice numbers of any games you’ve purchased through origin (this is only helpful and isn’t 100-percent necessary but may be requested as a means to verify your identity if you’re a PC player.